REFUND AND EXCHANGE
We conduct quality control on every item(s) before it is shipped. We will process orders immediately after we receive confirmation of payment. Orders will ship within 24-48 hours of receipt of payment. You will receive regular updates on the order process, and when the order is shipped, you will receive shipping/tracking confirmation.
You may exchange or get a refund for your purchase within ten business days of receipt of the items. To qualify for an exchange or refund, you must adhere to the following policy:
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We conduct quality control on every item(s) before it is shipped. We will process orders immediately after we receive confirmation of payment. Orders will ship within 24-48 hours of receipt of payment. You will receive regular updates on the order process, and when the order is shipped, you will receive shipping/tracking confirmation.
You may exchange or get a refund for your purchase within ten business days of receipt of the items. To qualify for an exchange or refund, you must adhere to the following policy:
- The Items must be in their original packaging and in good condition.
- You must show proof of purchase
- Custom-made orders may not qualify for a refund; however, you may exchange them for another item.
- If the Item(s) you ordered are damaged or faulty, or if you received an incorrect or missing Item (s), you must contact us immediately via email at info@momosgems.com or via our What’s App number: 1-657-477-4422 or by calling 1-888-921-0239 or via mail: MomosGems Inc., 44 Court Street Suite 1217, Brooklyn, N.Y. 11201. We address this matter immediately by either replacing the Item(s) or issuing a full refund inclusive of Tax and Shipping Costs.
- If you wish to return or exchange an item(s) for any other reason, we will happily issue a refund or exchange it; however, shipping costs will not be refunded.
- The Shipping costs are non-refundable unless the items are damaged or faulty or if you receive an incorrect or missing Item(s).
- Refunds (if applicable): We will process refunds once we receive and inspect the items. This process may take 3-5 business days from receipt of the Item(s).
- Any exchanges will also take between 3-5 business days.
- For any questions or concerns, contact us at info@momosgems.com or What’s App: 1-657-477-4422 or by calling us @ 1-888-921-0239.